Guest messaging automation for short-term rentals

Guest messaging, under control.

Ingest messages
Approve property knowledge
Auto-send house basics
Escalate risk
Keep audit history

We connect your booking channels, answer routine guest questions from approved property knowledge, and escalate anything risky before it can affect reviews, revenue, or access.

See how it works

Start with guest messaging.

Less risk in every guest reply

3
3guest messages waiting for safe handling
11hoperator inbox time protected
2escalations kept out of auto-send

What stays clear in the MT Domus Platform

Property knowledge

Approved guest-facing facts, access rules, local language, booking context, and internal-only notes in one place.

Safe auto-send

Low-risk house basics can send automatically; risky, uncertain, or emotional messages escalate.

Escalation and history

Operator reviews, holding replies, source facts, translations, and every auto-send stay auditable.

STR operations, under control.

Guest message receivedTriage
Risk detectedApprove
Operator reviewCheck

Messy work. Clear next steps.

Guest messaging

Answer routine guest questions.

Use approved property knowledge for Wi-Fi, parking, check-in, and house basics.

Booking context

Keep messages tied to the stay.

Bookings, guest threads, property facts, and operator notes stay in one place.

Safety gate

Escalate risky messages.

Access, damage, refunds, complaints, and uncertainty go back to the operator.

Audit trail

Know what was sent.

Auto-send decisions, escalations, and approved replies stay easy to review.

Want in?

Join the technical pilot for safe STR guest messaging.